Thank you for choosing HT Animal Supply. Because many of our products are sanitary, specialty fulfilled, custom, made to order, seasonal, horse-related, or unable to be resold after leaving their original condition, many items are final sale unless they arrive damaged, defective, or incorrect.

Important Return Notice

Eligible return requests must be submitted within 14 days of delivery. Return requests submitted after the 14-day return window will not be considered.

All horse-related products are final sale and non-returnable. This applies even when the product is unopened or unused, unless it arrived damaged, defective, or incorrect.

Before Ordering

Please Measure Carefully

Sizing can vary by brand, style, manufacturer, and product type. Please review the product page, sizing guide, dimensions, materials, colors, production times, and shipping details before purchasing.

Do Not Ship Items Back Without Authorization

All approved returns require written approval and an RA or RMA number. Items sent without authorization may be refused, delayed, or ineligible for a refund.

Order Concerns

Contact Us Within 7 Days

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, clear photos, and a detailed description of the issue.

Sanitary & Final Sale Categories

For sanitary, safety, customization, specialty-product, and resale reasons, HT Animal Supply cannot accept returns, refunds, or exchanges on many product categories once they have shipped, been opened, tried on, handled, used, altered, washed, exposed to pet hair or odors, or removed from their original sellable condition.

Additional Non-Returnable Items Include:

Product pages may also identify certain items as final sale, custom, made to order, sanitary, horse-related, or non-returnable. Please review the individual product page carefully before placing your order.

Damaged, Defective, or Incorrect Items

When HT Animal Supply Will Help Make It Right

HT Animal Supply will review replacement, exchange, store credit, or refund options when an item arrives with a confirmed manufacturer defect or when the wrong item was shipped.

To report a damaged, defective, or incorrect item, email service@htanimalsupply.com within 7 days of delivery and include:

• Your order number
• The product name or item involved
• A clear explanation of the issue
• Clear photos of the item
• Clear photos of the packaging if the package arrived damaged

Once reviewed, HT Animal Supply may provide a replacement, exchange, store credit, refund, or additional instructions depending on the item, supplier requirements, product condition, and availability.

Return Authorization Required

All returns must be approved in writing before anything is shipped back. If a return is approved, HT Animal Supply will provide a Return Authorization number, also referred to as an RA or RMA number, along with the correct return instructions.

Because many orders ship directly from supplier and fulfillment partner locations, approved returns must be sent only to the return address provided in the RA or RMA instructions. Do not send returns to the HT Animal Supply business mailing address unless specifically instructed in writing.

Eligibility & Condition Requirements

Return approval does not apply to horse-related products, final-sale merchandise, sanitary products, custom items, personalized items, made-to-order items, sale or discounted merchandise, or any other product identified as non-returnable.

All horse-related items are final sale and are not eligible for return, refund, or exchange, even when unopened or unused, unless the item arrives damaged, defective, or incorrect.

Approved items must be returned in new, unaltered, unused, and like-new resalable condition.

• Items must not show signs of odor, wear, stains, pet hair, damage, stretching, dirt, or use.
• Items must not show signs of cleaning, washing, soap, detergent, or alteration.
• Items must include all original manufacturer packaging, tags, hangers, inserts, instructions, accessories, and materials, as applicable.
• Items must not be custom, personalized, special order, made to order, final sale, horse-related, or discounted merchandise.
• Items with removed, altered, missing, or damaged tags are not returnable.

HT Animal Supply is not responsible for damage caused by a pet or horse, including chewing, scratching, staining, odors, hair, wear, or any condition that prevents the item from being resold as new.

Fees, Shipping & Final Sale Items

For approved customer-initiated returns that are not caused by a manufacturer defect, incorrect shipment, or HT Animal Supply or supplier error, the customer is responsible for return shipping costs.

• Approved returns may be subject to a 20% restocking fee.
• Original shipping charges are non-refundable.
• Return shipping is the customer’s responsibility unless otherwise stated in writing.
• Horse-related, sale, discounted, clearance, custom, personalized, special-order, and made-to-order merchandise is final sale.
• No returns, credits, refunds, or exchanges are available on final-sale merchandise.

Refund Timeline

Please allow up to 4–6 weeks for an approved return to be received, inspected, processed, and refunded. Processing time may vary depending on the supplier, fulfillment partner, inspection requirements, item condition, and bank or card issuer timing.

Refunds, when approved, are typically issued back to the original payment method used at checkout.

Questions About Your Order?

Our concierge team is available to review order concerns, product issues, and approved return requests.

Email: service@htanimalsupply.com

Phone/Text: 214-308-1733

HT Animal Supply
520 E Vine Street Ste #1983
Keller, Texas 76248

Business mailing address only. This is not a return address.