Shipping policy

HT Animal Supply is committed to providing efficient, reliable, and transparent shipping services. Please review this Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within one to two (1–2) business days after payment has been successfully authorized and verified.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be extended during holidays, peak seasons, promotional events, supplier delays, or periods of unusually high order volume.

Because some orders are sent directly to our suppliers for fulfillment, an order may not be eligible for cancellation or modification once it has entered processing or has been submitted to a supplier.

Shipping Methods

Orders may be shipped through reputable carriers such as UPS, FedEx, USPS, or another carrier selected by HT Animal Supply or the fulfilling supplier.

The carrier and shipping method used may vary depending on the product, supplier location, package size, delivery destination, and available shipping services.

Expedited shipping may be available for certain products or destinations at an additional cost. Expedited shipping affects carrier transit time and does not necessarily shorten order processing or production time.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • The products ordered

  • Package weight and dimensions

  • The customer’s delivery address

  • Supplier or warehouse location

  • The selected or available shipping method

  • Carrier rates and surcharges

Shipping charges may vary when an order contains products fulfilled by multiple suppliers or warehouses.

Free shipping may be available for qualifying orders or during certain promotional periods. Any applicable requirements or exclusions will be displayed during checkout or in the promotion’s terms.

Shipping Destinations

HT Animal Supply currently ships to eligible physical addresses within the United States. We do not currently offer international shipping.

Certain items may be restricted from delivery to specific states, regions, or locations due to carrier limitations, product regulations, supplier restrictions, or applicable laws.

HT Animal Supply reserves the right to cancel an order, remove an affected item, or adjust the shipping method when a product cannot legally or reasonably be delivered to the address provided.

P.O. Box Restrictions

A complete physical residential or business address is required for delivery. HT Animal Supply does not ship to P.O. Boxes.

If a customer provides a P.O. Box or another address that the assigned carrier cannot service, the order may be delayed, canceled, or returned to the sender.

The customer is responsible for any additional shipping, handling, carrier, supplier, or redelivery charges resulting from an unsupported or undeliverable address.

Estimated Delivery Time

Standard shipping generally takes approximately three to seven (3–7) business days after the order has been processed and shipped.

Delivery dates are estimates and are not guaranteed. Some orders may take longer due to:

  • Supplier processing or production times

  • Remote delivery locations

  • Carrier delays or service interruptions

  • Severe weather or natural disasters

  • Holidays or seasonal shipping volume

  • Incorrect or incomplete delivery information

  • Product availability

  • Multiple-supplier fulfillment

HT Animal Supply is not responsible for carrier delays or other delivery interruptions outside our reasonable control.

Order Tracking

Once an order has shipped, the customer will receive a shipping confirmation email containing tracking information when available.

Tracking information may take approximately 24 to 48 hours after label creation to display movement on the carrier’s website.

Orders containing multiple products may arrive in separate packages and may have more than one tracking number.

Customer Responsibility for Shipping Addresses

Customers are solely responsible for reviewing and confirming that the complete shipping address entered during checkout is accurate before submitting an order.

This includes the recipient’s:

  • Full name

  • Street address

  • Apartment, suite, unit, or building number

  • City

  • State

  • ZIP Code

  • Any necessary delivery instructions

HT Animal Supply is not responsible for delivery delays, lost packages, misdeliveries, returned shipments, or additional expenses resulting from:

  • An incorrect or incomplete address

  • A missing apartment, suite, unit, or building number

  • An outdated address

  • A typographical error entered by the customer

  • A P.O. Box or unsupported delivery location

  • An inaccessible or unsecured delivery location

  • The customer’s failure to accept or retrieve a package

  • The customer’s failure to respond to carrier delivery notices

Customers should contact HT Animal Supply immediately after placing an order if an address correction is needed. However, address changes cannot be guaranteed once an order has entered processing, been submitted to a supplier, or shipped.

HT Animal Supply is not responsible for replacing or refunding an order that was delivered to the address entered by the customer during checkout, including when the customer later reports that the address was entered incorrectly.

Returned-to-Sender Shipments

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • A missing apartment, suite, or unit number

  • A P.O. Box or unsupported address

  • Refusal of delivery

  • Failure to accept or retrieve the package

  • Repeated unsuccessful delivery attempts

  • An inaccessible delivery location

  • Failure to respond to carrier notices

  • Another issue attributable to the customer or delivery address

Refunds, store credits, replacements, and reshipments for returned-to-sender packages are issued at the sole discretion of HT Animal Supply and are not guaranteed.

When a refund or store credit is approved:

  • Original shipping charges are nonrefundable.

  • Return shipping charges are nonrefundable.

  • Return-to-sender fees, carrier fees, supplier fees, handling charges, restocking fees, and other shipping-related expenses may be deducted from the refund or credit.

  • Any additional shipping charge required to resend the order must be paid by the customer before reshipment.

  • The merchandise must be received and inspected before a refund, credit, or reshipment is approved.

  • Personalized, customized, made-to-order, final-sale, used, damaged, perishable, or otherwise nonreturnable products may not qualify for a refund or store credit.

HT Animal Supply is not responsible for refunding shipping costs associated with address errors, refused deliveries, unclaimed packages, P.O. Box addresses, or other customer-related delivery issues.

Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Check all entrances and areas around the delivery location.

  • Ask household members, neighbors, front-desk staff, or building management.

  • Review any delivery photographs or carrier notices.

  • Contact the shipping carrier for additional delivery details.

The customer must contact HT Animal Supply at service@htanimalsupply.com within two (2) business days of the recorded delivery date.

A carrier investigation may be required. HT Animal Supply cannot guarantee a refund or replacement when tracking confirms delivery to the shipping address provided by the customer.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or incorrect, please contact HT Animal Supply as soon as possible at service@htanimalsupply.com.

The customer may be required to provide:

  • The order number

  • Photographs of the product

  • Photographs of the shipping box or packaging

  • A photograph of the shipping label

  • Photographs clearly showing any damage or defect

Customers should retain the product and all original packaging until the claim has been reviewed. Discarding the product or packaging before the review is complete may prevent HT Animal Supply or the carrier from approving the claim.

Approved claims may be resolved through a replacement, refund, store credit, or another appropriate remedy based on the circumstances and applicable return policy.

Lost Packages

If a package appears to be lost in transit, please contact us at service@htanimalsupply.com.

HT Animal Supply may open an investigation with the carrier or supplier. A replacement or refund will not be issued until the carrier or supplier has completed any required investigation and confirmed the package’s status.

Contact Us

For questions regarding shipping, delivery, tracking, or an address issue, please contact our customer service team.

Email: service@htanimalsupply.com

Thank you for choosing HT Animal Supply for your pet and pet-parent shopping needs.